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Privacy Policy for Analytical Consulting Group LLC dba Paid

Effective Date: July 28, 2025

Analytical Consulting Group LLC, doing business as Paid ("Paid," "we," "our," or "us"), is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://gotpaidhcm.com), engage with our services, or interact with us, including through our SMS (text message) communication services.

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information When you interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Job title and company name

  • Mailing address

  • Payment details (if applicable)

b. Usage Data We gather information about how you interact with our website, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on our site

  • Referring websites or search terms

c. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your user experience and analyze our site’s performance.

d. SMS/Text Message Data When you opt-in to our SMS support service, we collect:

  • Your mobile phone number.

  • The content of the messages exchanged between you and us.

  • Messaging metadata, including the date, time, and delivery status of messages.

A Note on Confidential Information via SMS: Our SMS service is for general support and communication. We will never ask you to send, and you should not send, sensitive or confidential data via text message. This includes Social Security Numbers (SSNs), bank account numbers, passwords, or detailed financial data.

2. How We Use Your Information

We may use the information we collect to:

  • Deliver and manage our payroll and HCM services.

  • Respond to inquiries and support requests (including via SMS/text message).

  • Send service updates, industry news, and marketing materials (with your consent).

  • Conduct analytics and research to improve our offerings.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and do not sell or rent your information to third parties. We may share your information with:

  • Service Providers: Trusted partners who assist with business operations, including payment processing, IT support, marketing, and communication platform providers for SMS services. These partners are contractually obligated to protect your data.

  • Legal Compliance: Authorities or other entities as required by law, or to protect our legal rights and property.

4. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, or disclosure. Security measures include encryption, access controls, and periodic audits. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to your data.

  • Correction: Correct inaccurate or incomplete information.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications or adjust cookie settings. For specific instructions on how to opt-out of SMS communications, please see Section 8 below.

To exercise these rights, contact us at privacy@gotpaidhcm.com.

6. Third-Party Links

Our website may include links to third-party websites. Paid is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies.

7. Children’s Privacy

Paid’s services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.

8. SMS/Text Messaging Terms & Conditions

By providing your mobile phone number and opting into our SMS communication program, you expressly consent to the following terms.

  • Program Description: Our SMS program provides clients with direct, one-to-one conversational support for payroll-related questions. Messages are sent by our support staff in response to your inquiries or as part of an ongoing support case. This service is not used for marketing or promotions.

  • Consent: Providing your mobile number to a support representative or through our secure client portal constitutes your express written consent to be contacted via text message for support purposes.

  • Cost and Frequency: Message and data rates may apply. Please consult your mobile carrier's pricing plan. Message frequency is conversational and will vary based on your support needs.

  • How to Opt-Out (STOP Command): You may opt-out at any time. To stop receiving SMS messages, reply STOP to any message you receive from us. You will get one final confirmation text. After that, you will receive no more messages.

  • How to Get Help (HELP Command): For assistance at any time, reply HELP to any message you receive from us. This will provide you with information on how to contact our support team.

  • Disclaimer: Delivery of SMS messages is subject to your mobile carrier's network availability and is not guaranteed. We are not liable for delayed or undelivered messages.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy, your data, or our SMS services, please contact us:

  • Company: Analytical Consulting Group LLC dba Paid

  • Email: support@gotpaidhcm.com

  • Privacy Inquiries: soc@gotpaidhcm.com

  • Phone: (855) 858-1550

  • Website: https://gotpaidhcm.com

Thank you for trusting Paid with your information. Your privacy is of utmost importance to us.